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General Questions
Our toll-free customer service number is +971 559 851 615.
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Our global health insurance plans are designed for frequent travelers and expatriates. They provide:
- Worldwide coverage with access to an extensive network of hospitals and clinics
- Direct billing arrangements with medical providers in over 100 countries
- 24/7 emergency medical assistance and evacuation services
- Portable coverage that remains valid regardless of your location
- Multilingual customer support available around the clock
We also offer digital health cards and mobile apps for easy access to your policy details and finding nearby healthcare providers.
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For businesses operating internationally, we provide comprehensive coverage including:
- International Property Insurance: Coverage for physical assets across multiple countries
- Global Liability Protection: Protection against third-party claims worldwide
- Cross-Border Cyber Insurance: Coverage for data breaches and cyber attacks across jurisdictions
- Political Risk Insurance: Protection against government actions, expropriation, or political violence
- Trade Credit Insurance: Coverage for non-payment by international customers
- Business Interruption: Coverage for lost income due to disruptions at international locations
Each policy is customized based on your specific countries of operation and risk profile.
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Our team of international insurance specialists maintains up-to-date knowledge of insurance regulations across all major markets. We handle compliance through:
- Local Admitted Policies: Where required by law, we issue policies through local licensed insurers
- Master Global Programs: For multinational corporations, we create consolidated programs with local policies that comply with each jurisdiction's requirements
- Regulatory Monitoring: Continuous tracking of insurance regulations in over 50 countries
- Compliance Certificates: Providing necessary documentation for local authorities
- Tax and Premium Handling: Managing insurance premium taxes and regulatory fees in each jurisdiction
We ensure your insurance program meets all legal requirements while optimizing coverage and cost efficiency.
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Our international claims process is designed for efficiency and simplicity:
- 24/7 Claims Reporting: Report claims anytime via phone, email, or our mobile app in multiple languages
- Local Adjusters: We work with trusted local adjusters in the country where the incident occurred
- Single Point of Contact: You'll have a dedicated claims handler who coordinates everything
- Multicurrency Payments: We can settle claims in local currency or any preferred currency
- Digital Documentation: Submit documents electronically through our secure portal
- Regular Updates: Transparent communication throughout the claims process
For emergency situations, we provide immediate assistance and can arrange for funds to be transferred within 24 hours when necessary.
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